Thy tk11 Privacy Policy — Your data is our responsibility

Thy tk11 is an international-standard online gaming and Sports Betting platform. We treat our members' personal information with the utmost care. This privacy policy explains how thy tk11 collects your data, the purposes for which it is used, who it is shared with, and how it is kept secure.

This Privacy Policy applies to thy tk11's website, mobile application, and all associated services. By creating an account or using our services, you are deemed to have accepted this Privacy Policy.

• This policy is written in Bengali and the Bengali version shall be considered the authoritative document.
• Thy tk11 reserves the right to update this policy at any time.
• Any changes will be announced on our website and communicated to members via email.
• Continued use of our services after any changes constitutes your acceptance of the updated policy.

Thy tk11 collects only the information that is necessary. We do not gather excessive or unnecessary data. The types of information we collect are outlined below.

Thy tk11 also automatically collects certain technical information, including your device's IP address, browser type, operating system, and browsing behaviour on the site. This data is used to maintain platform security and drive continuous improvement.

Thy tk11 uses your data solely for specific, legitimate purposes. We never use your information for anything beyond what is necessary.

• Account Management: Your information is used to create, manage, and secure your account.
• Identity Verification: Your information is used to verify your identity and age as part of the KYC process.
• Payment Processing: Your financial information is used to process deposit and withdrawal requests.
• Customer Support: Your contact details are used to resolve issues and respond to your enquiries.
• Security Protection: Technical data is used to detect fraud, hacking, and other cybersecurity threats.
• Responsible Gaming: To monitor your gaming behaviour and offer support if any signs of problematic play are detected.
• Promotions & Offers: To send you relevant offers based on your preferences (only with your consent).
• Legal Obligations: Your information may be used to comply with regulatory authority requirements.

Thy tk11 never sells your personal information. However, certain data may be shared with trusted third parties as necessary to deliver our services. Any such sharing is always governed by formal agreements and subject to strict confidentiality standards.

• Payment Providers: Necessary information is shared to process payments via bKash, Nagad, Rocket, and other payment methods.
• KYC Service Providers: Your information may be shared with certified KYC partners for identity verification purposes.
• Game Software Providers: Game providers receive only data relevant to gaming activity.
• Legal Authorities: Information may be disclosed under legal obligations or by government directive.
• Fraud Prevention Agencies: Limited information may be shared with fraud detection agencies.

Outside of the cases listed above, thy tk11 does not share your data with any other party. All third parties are contractually bound to uphold thy tk11's privacy standards.

Thy tk11 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the website recognise you.

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to analyse site usage and improve your overall experience.
• Security Cookies: Used to detect fraud and protect your account.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain thy tk11 services.

Thy tk11 employs industry-leading security technology to protect your information. Our security framework operates across multiple layers.

• 256-Bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Data Encryption at Rest: Data stored on our servers is also kept in encrypted form.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• DDoS Protection: Special measures are in place to guard against large-scale attacks.
• Regular Security Audits: Regular audits conducted by independent third-party security experts.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• 24/7 Security Monitoring: Round-the-clock system monitoring and alert systems.

In the event of a security breach, thy tk11 will promptly notify affected members and take the necessary steps. We will also inform the relevant authorities in accordance with legal requirements.

You have full control over your personal information at thy tk11. Your rights are detailed below.

To exercise any of these rights, email us at support@thytk11.bet or reach out via live chat. thy tk11 typically responds within 30 business days.

Thy tk11 retains your information only for as long as necessary. Once the purpose has been fulfilled or the legal retention period has expired, your data is securely deleted.

• Account Information: Retained for the duration your account is active, plus 5 years after closure.
• Financial Transactions: Generally 7 years, in accordance with legal requirements.
• KYC Documents: Retained in accordance with legal obligations.
• Cookie Data: From 1 day to 1 year, depending on the type of cookie.
• Customer Support Contact: Retained for up to 2 years after a dispute is resolved.
• Gaming Log: Up to 5 years as required by regulatory obligations.

Once the retention period expires, data is permanently deleted using secure methods to ensure it cannot be recovered.

Thy tk11 services are strictly intended for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

• Age verification is mandatory at the time of registration.
• Date of birth is verified as part of the KYC process.
• Any account found to belong to a minor will be closed immediately.
• Any data collected from minors is deleted immediately upon discovery.
• Parents or guardians with concerns are welcome to contact us.

For any privacy-related questions, requests, or complaints, please contact thy tk11. Our dedicated privacy team will handle your request promptly and with care.

• Email: support@thytk11.bet
• Live Chat: Available 24/7 on the website
• Response Time: Typically within 24–72 hours
• Complex Matters: Full resolution within 30 business days

If you have any concerns about thy tk11's privacy practices, we want to address them directly. Get in touch with us — your satisfaction is our priority.